Fractional operations management for ethical and responsible businesses.

This service is designed for ethical and responsible businesses where delivery is busy and too much of the day-to-day running has ended up with the owner.

We’re here to help you build operations that support your impact.

Our Services

Responsible Operations Review - £995+VAT

The Responsible Operations Review gives you a clear picture of how your business is actually running - across your purpose and planning, people and culture, finance, clients and delivery, technology and process, sales and marketing, performance, and risk.

Each area is assessed with responsible operations as the baseline, so you can see at a glance what is working well, where the gaps are, and where to focus your energy next.

You'll receive a written report with your top three operational priorities and practical next steps - sequenced in the right order for maximum impact.

One 2 hour conversation. No ongoing commitment required.

Business Consulting Services

One-off projects providing focused operational support for specific work that needs doing, without committing to ongoing management.

  • Planning 90-day and annual planning sessions - mapping priorities, capacity and delivery so your team has a clear, practical plan to work to.

  • Systems and Process - SOP creation, workflow documentation, systems implementation and project management setup.

  • Team and Structure - Role clarity, onboarding systems, client delivery workflows and reporting frameworks.

  • Accreditations and standards such as ISO 9001, ISO 14001 and ISO 42001 implementation and support - practical, hands-on guidance through the process.

Each project is scoped on enquiry with a clear outcome and hands-on support until the work is complete

Fractional Operations Manager Retainer

Ongoing operations management support, delivered on a monthly retainer.

You get an dedicated operations manager who is aligned with your values and works alongside you to keep things organised, moving and properly managed.

Delivered remotely, scoped upfront, and reviewed as the business changes.

Best suited to businesses that need ongoing management support at leadership level, without a full-time salary commitment.

After working with Sustly

The team feels more aligned. Responsibilities are clear. Less gets missed and delivery becomes more consistent.

So you can get on with the work that actually matters.

FAQs?

  • The Operations Review is a standalone piece of work - one conversation, one report, no ongoing commitment. The fractional retainer is an ongoing partnership where we build on those findings month by month, working together to strengthen how your business operates.

  • Once you get in touch, we'll have a short conversation to make sure we're a good fit and agree on scope. From there, most clients are up and running within a week or two.

  • A business coach guides you - they help you think through decisions and direction, but the doing is still down to you.

    A VA does tasks - they work through your to-do list, but someone still needs to manage them and the bigger picture.

    Sustly sits between the two. We take ownership of how your business operates - not just advising on it, and not just completing individual tasks, but actively leading the operational side so you don't have to hold it all yourself.

  • No. The Operations Review and consultancy work are completely standalone.

    We ask for a 3 month commitment to the fractional retainer to allow time to embed ourselves in your business. The retainer is reviewed regularly and structured to flex as your business needs change.

Thinking about fractional operations management?

If you’d like to talk through your situation and see whether we’re a good fit, you can book a call.

Let's talk