Frequently Asked Questions

  • Sustly helps SMEs bring clarity, structure and organisation to both sustainability and operations.
    We do this through two core offers:

    • The Sustainability Strategist - for businesses needing practical direction and structured sustainability activity

    • The Green OBM - for organisations wanting smoother operations, clearer workflows and better delivery

    Both offers are grounded in the same principles: clarity, structure, practicality and alignment with how small teams actually work.

  • Not at all.
    Many of our clients work in adjacent fields or simply need to respond to increasing sustainability expectations from their clients, supply chain, or tenders.
    You only need a willingness to get organised and move forward in a structured way.

  • Choose this if you want:

    • A clearer understanding of what sustainability means for your organisation

    • Someone who can translate broad goals into manageable actions

    • A structured approach that fits your team’s capacity

    • Help responding to sustainability questions or requirements from clients or suppliers

    If you want sustainability to become a smooth, organised part of your operations rather than an occasional reactive task, this is a strong fit.

  • The Green OBM fits businesses that want:

    • Better operational organisation

    • Clearer processes and workflows

    • Less firefighting and more consistency

    • Smoother delivery and improved team coordination

    It’s especially helpful for SMEs growing quickly, experiencing internal bottlenecks, or needing a more organised operational rhythm.

  • No.
    Some clients work with one.
    Some need both over time.
    Both offers share the same structured, practical approach - they simply focus on different parts of the business.

  • Typically:

    • SMEs

    • Small, specialist consultancies

    • Agencies

    • Founder-led or micro-businesses with growing delivery demands

    • Organisations without internal sustainability or operational roles

    If you don’t have a sustainability or operations lead, this works especially well.

  • Yes - all sustainability and OBM services are delivered remotely.
    This keeps things flexible, focused and accessible for your whole team.
    (Consultancy elements may involve agreed on-site work if needed.)

  • No.
    Gathering, organising and simplifying sustainability information is part of the process.
    You don’t need anything polished or “ready.”
    We start from where you are.

  • Yes - for organisations that would benefit from ongoing clarity, direction and organisation as sustainability or operations evolve.
    Others prefer short-term involvement to gain clarity and a structured plan.


    Both options work, depending on your needs.

  • Very little.
    A willingness to talk openly about your operations, your pressures and your goals is enough to start.
    Everything else is shaped around your capacity and current situation.