Frequently Asked Questions
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Sustly supports SMEs that want to run their businesses well - day to day, long term, and without compromising their values.
We work at the practical end of both operations and sustainability, helping small teams get organised, make things work properly, and follow through on what matters.
Our work falls into two areas:
Green OBM
Virtual business management for environmental, social‑value and ethical service businesses that need better systems, smoother operations and reliable delivery.Sustainability Strategist
Sustainability and environmental consulting for SMEs that want to understand their impacts, meet requirements and take realistic action.
Both services are rooted in practical experience, focused on what actually works in small businesses, with the people and capacity they already have.
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Not at all.
Some clients are values‑led or impact‑focused. Others are not - they just need their business to work better, or they’re responding to sustainability requirements from clients, funders, regulators or tenders.
What matters most is that you’re open to doing things properly and making changes that stick. You don’t need to have it all figured out, and you don’t need to use sustainability language. We meet you where your business actually is.
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This is a good fit if you need help with the sustainability side of your business rather than overall operations.
You’ll likely benefit if you want:
Someone to tell you what actually applies to your business — and what doesn’t
Practical support turning expectations (from clients, suppliers, tenders or regulation) into actions
Help prioritising sustainability work so it doesn’t sit on a to‑do list forever
A realistic approach that works alongside limited time and internal capacity
This service is about getting sustainability out of your head and into your business in a way that’s manageable and proportionate - not occasional last‑minute responses or vague intentions.
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The Green OBM is a good fit if the way your business runs is starting to feel like the problem.
You’ll find this works well if you want:
Better organisation across day‑to‑day operations
Clear processes instead of everything living in people’s heads
Less firefighting and fewer last‑minute scrambles
More consistent delivery and stronger coordination across the team
This is especially useful for SMEs that are growing, stretched thin, or relying on systems and habits that no longer hold up.
The Green OBM focuses on how work actually gets done - turning good intentions into workable systems and routines that people can maintain.
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You don’t have to choose between them. Some businesses use one, some use both, and not always at the same time. The work simply applies to different parts of the business.
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The work is designed for small teams where decisions still happen quickly and changes can actually be made.
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Yes. All Green OBM and Sustainability Strategist work is delivered remotely.
This works well for distributed teams and keeps things practical and flexible.
In some cases, agreed on‑site work may form part of consultancy work where it’s genuinely useful.
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No.
You don’t need anything finished, formal or pulled together in advance.
Part of the Sustainability Strategist work involves identifying what information already exists, what’s missing, and what’s actually needed. We work with what you have and build from there.
You don’t need to arrive “ready”.
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Yes.
Some organisations work with Sustly on an ongoing basis as their operations or sustainability requirements change over time. Others prefer a shorter, defined piece of work to get things set up or resolved.
Both approaches work. It depends on what your business needs and how involved the work is.
Both options work, depending on your needs. -
Not much.
An honest conversation about how you currently operates, where things feel tight, and what you’re trying to achieve is enough to get started.
Everything else is shaped around your current situation and how much time and capacity you actually have.